One of the signatures of the "tart frozen yogurt experience" is the positive customer service for which they are known for. The first time I ever tried tart frozen yogurt at a California Pinkberry location, those working there were incredibly friendly, and I have noticed this positive employee attitude at multiple other chains including RedMango and the Chicago Starfruit location, and even a store called Passionberri in Norman, Oklahoma. On the other side, I have experienced rudeness at a location of BerryChill in Chicago and at a suburban YogenFruz location. At BerryChill, I have always felt extremely rushed and the employees were not as friendly. I even mentioned the blog and asked if they had any updates I could post about new openings, and the person I talked to was extremely unfriendly. I try to separate my idea of good customer service from the taste and/or quality of the product I receive, but of course they do go hand-in-hand.
What is YOUR definition of good or bad frozen yogurt customer service? Messy or lack of toppings? A friendly greeting? Not being rushed when asking questions? What are some great experiences you have had?
Please post your encounters in the comments section of the blog!
Completely unrelated to customer service, I am heading to Ann Arbor to visit my in-laws this Memorial Day weekend and can't wait to try the new Yogobliss. Thanks to Samantha for this review she posted on the comments section about her experience:
"The owners of Yogobliss have done a wonderful job with the interior (they have the requisite stark/modern decor that all of the new yogurt shops have), but more importantly, the yogurt is AWESOME! Tart and tangy and not too sweet. They are generous with their toppings and all of the fruit is really fresh. I happily wait in the line that is usually extended out the door (I am so glad that it is doing as well as it is!) For anyone craving Pinkberry/Red Mango/Berry Chill/Ce Fiore, come on down to Ann Arbor, you are sure to love Yogobliss"
I'm very excited, and hopefully I will get to introduce the other half of the family to the amazingness of tart froyo! I have updated the blog to add any new stores, and added a list for Michigan Yogurt. If you live in the Detroit suburbs, my friend Jen was awesome enough to find a place called Swirlberry in West Bloomfield (located inside a Plum Market) and let me know. Thanks to everyone who leaves feedback about new locations and comments. This blog would not make it without you! I hope everyone has a safe and happy Memorial Day weekend.
4 comments:
I agree with you in that customer service reigns supreme at some chains - but not at all. To me, the best experiences have been when the employees have shown a passion for the product and provided helpful info or even some fun facts. I've been less impressed with the ones that are a bit too harried, but of course, those are the ones with the lines out the door too... At the end of the day, I'll keep going back to the ones with the best product - and good customer service to boot.
I'm annoyed about places that are stingy with samples. For example, several times I've gone to a self-serve place w/ 10 - 16 flavors and asked for a sample cup. They give me ONE cup. Not very helpful.
Yogokiss has excellent customer service! I think it's because the store is run by the owners (they're literally there everyday). And because it's not a chain, they pay a lot of attention to customer needs/satisfaction. Their yummy yogurt has me going back again and again, but the great customer service helps me not feel so bad for spending so much money on yogurt.
I agree that Yogokiss has great customer service! The owner is so sweet and she really is there everyday! She'll give you samples of any of the toppings (I sampled the Korean pear and pomegranete because I'd never had them before - and sometimes I sample the pineapple to make sure it's not tooooo sweet that day). Also, once I was sitting at a table with my friend who said "i wish i had a little more strawberries to finish the rest of my yogurt" and the owner brought us a little cup of strawberries! So nice! She also customized a smoothie for my friend's boyfriend once - he brought in his own whey protein powder - and she happily mixed it in for him. I think they're able to do this because it's a small store and since she's the owner, she can make those decisions. I totaly agree that I don't feel bad spending the money because it's going to such nice people. Yogokiss!!!!!!!!
A pet peeve I have about other yogurt shops in Indy is that their fruit selection is not very great and so haphazardly cut. Sometimes the strawberries are huge and you have to cut them up with your spoon. But Yogokiss's fruit selection is awesome and it's always cut perfectly.
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